Job Responsibilities

● Manage large amounts of incoming calls.
● Generate sales leads.
● Identify and assess customers’ needs to achieve satisfaction.
● Build sustainable relationships and trust with customer accounts through open and interactive communication.
● Provide accurate, valid, and complete information by using the right methods/tools.
● Meet personal/customer service team sales targets and call handling quotas.
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
● Keep records of customer interactions, process customer accounts, and file documents.
● Follow communication procedures, guidelines, and policies.
● Take the extra mile to engage customers.
● Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
● Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.