Job Responsibilities
- Receive and respond to customer calls regarding internet services.
- Handle customer complaints related to slow speed, connectivity issues, and service interruptions.
- Register complaints and create support tickets.
- Coordinate with the technical team to resolve customer issues promptly.
- Follow up with customers regarding complaint status and resolution.
- Provide information about internet packages, billing, payment methods, and company policies.
- Maintain accurate records of customer interactions and service requests.
- Ensure professional and courteous communication with customers at all times.
Requirements
- Strong communication skills in Bangla.
- Basic English communication skills.
- Basic computer knowledge MS Office, Internet, Email.
- Good customer handling and problem-solving skills.
- Ability to work in a team and under pressure.
- Willingness to learn and grow in the ISP industry.
Education
- Polytechnic students/graduates are highly preferred.
Experience
- Freshers are welcome to apply.
- Previous experience in customer service, call centers, or ISP operations will be an added advantage.
About the Company
- Company Name: ArrowNet
- Company Profile:
- N/A
