Job Responsibilities

• Communicate with customers and B2B partners.
• Provide travel plan Itinerary to customer
• Manage customer reservations and enquiries.
• Handle bookings and coordinate with the clients and B2B partner
• Maintain accurate records and follow up on reservations.
• To handle telephonic and walk-in enquiries. To behave in a very professional manner and always acquire the professional ethics and maintain a register for calls & others.
• To Attend Incoming & Outgoing calls with proper etiquettes and maintaining records for them. To respond to the telephonic call and carry out the conversations politely and on time.
• Processing reservations: Accurately recording customer information, processing payments, and confirming bookings. 
• Handling customer issues: Addressing complaints, cancellations, and modifications to reservations. 
• Providing information: Offering details about travel itineraries, flight schedules, and other travel-related services. 
• Assisting with special requests: Accommodating requests for specific amenities, upgrades, or other needs. 

• Promoting special offers: Communicating discounts, packages, and other promotions to customers.

• Understanding sales strategies: Being aware of current promotions, rates, and selling points to maximise revenue.