Job Responsibilities

• Supervise and mentor the student counselor team to achieve performance targets

• Provide expert-level counseling to students regarding study abroad opportunities

• Ensure the quality and accuracy of all applications and visa documentation submitted by the team

• Monitor team productivity and performance, ensuring professional service delivery

• Develop and deliver training sessions for new and existing team members

• Address escalated student queries and complex cases effectively

• Manage communication and relationships with university and institutional partners

• Organize and lead marketing efforts including seminars, education fairs, and promotional campaigns

• Oversee social media engagement and video/live content for marketing purposes

• Ensure CRM and database are accurately maintained and up-to-date

• Take ownership of the team's monthly targets and performance reports

• Coordinate with management for continuous improvement and goal alignment

• Perform other administrative or strategic tasks as assigned by senior leadership