- Provide proper guidelines to students regarding academic programs, admissions requirements, and the application process.
- Conduct one-to-one or one-to-multiple counseling to understand students' aims and challenges and provide personalised guidance accordingly.
- Stay updated with institution offerings, curriculum, and campus life to provide accurate information to students and their families.
- Assess university applications and supporting documents, including Statement-of-Purpose SoP, to ensure successful admission and student visa approval.
- Assist students in understanding the financial aspects of their education, including tuition fees, scholarships, and funding opportunities.
- Student Follow-up calls & WhatsApp calls, response to emails.
- Maintain/update accurate records of counseling interactions and the progress of students.
- Collaborate with the marketing team to develop a specific Country, university or program by providing promotional materials and online content.
- Stay updated with current trends in higher education, counseling techniques, and overseas student services.
- Any other task assigned by management.