Job Responsibilities

• Greet customers warmly as they enter the shop and guide them to their tables.

• Present menus, explain daily specials, and answer customer questions regarding food and beverages.

• Take accurate food and drink orders and relay them to the kitchen/barista station promptly.

• Serve food and beverages efficiently and ensure the quality and presentation meet the shop’s standards.

• Ensure tables are clean, properly set, and reset after each use.

• Maintain cleanliness in the dining area and ensure a pleasant atmosphere for customers.

• Handle customer complaints or concerns professionally and escalate to management if needed.

• Provide bills to customers, handle payments cash/card, and return correct change.

• Support team members in various roles when the shop is busy e.g., clearing tables, refilling water, assisting with takeaway orders.

• Follow health, safety, and hygiene regulations at all times.