Job Responsibilities
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Respond to customer inquiries via phone, email, or live chat in a professional and timely manner.
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Resolve product or service problems by clarifying customer issues and offering solutions.
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Maintain detailed records of customer interactions, transactions, and feedback.
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Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
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Collaborate with other departments sales, tech, logistics, etc. to solve customer concerns.
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Meet daily, weekly, and monthly KPIs related to customer satisfaction and support quality.
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Maintain a high level of product knowledge to effectively assist customers.
Requirements
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Excellent verbal and written communication skills in English and Bangla.
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IELTS score of 6.0 or above mandatory — must be able to present a valid score certificate.
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1+ year of experience in customer service or call center is preferred freshers with strong communication skills may apply.
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Strong problem-solving skills, patience, and a customer-first attitude.
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Proficiency in MS Office, email, and CRM systems is an advantage.
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Ability to work in shifts, including weekends, if required.
g.
Education
Graduation.
Experience
Freshers are highly encouraged to apply.
Other Details
About the Company
- Company Name: Staff Asia
- Company Profile:
- "Staff Asia" - The Pioneer of Excellence in providing outsourcing services to the Clients, Globally.
