Job Responsibilities

We are looking for a friendly, solution-oriented Customer Consultant to join our team. In this role, you will be the first point of contact for our customers, helping them understand our products/services, resolving issues, and ensuring a positive experience. You will play a key role in driving customer satisfaction, retention, and brand loyalty.

Key Responsibilities:

• Greet and engage with customers in person, over the phone, or via digital platforms.

• Understand customer needs and recommend suitable products or services.

• Provide accurate information regarding features, pricing, and availability.

• Handle customer queries, feedback, and complaints promptly and professionally.

• Maintain detailed records of customer interactions and transactions.

• Follow up with customers to ensure satisfaction and repeat business.

• Collaborate with internal teams sales, marketing, technical support to resolve issues.

• Stay updated on product knowledge, promotions, and company policies.