Job Responsibilities
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Handle inbound and outbound customer calls professionally.
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Provide accurate information about services/products to clients.
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Assist customers with queries, complaints, and problem resolution.
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Maintain call records and update the database regularly.
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Meet daily/weekly call targets and performance goals.
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Promote company services during calls when required.
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Support team members and report to the Call Centre Supervisor/Manager.
Requirements
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Strong communication skills in Bangla English will be an added advantage.
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Basic computer knowledge MS Office, Email, Internet.
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Pleasant voice, polite attitude, and customer-oriented approach.
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Ability to work in shifts if required.
Education
HSC Bachelor’s preferred.
Experience
Less than 1 year of experience in call centre/customer service freshers can apply.
About the Company
- Company Name: Noorjahan Grand
- Company Profile:
- N/A
