Job Responsibilities

• Welcome and greet hotel guests in a professional and friendly manner.

• Handle check-in and check-out procedures smoothly.

• Answer phone calls, emails, and respond to guest inquiries.

• Maintain guest records and update reservation systems.

• Coordinate with housekeeping, kitchen, and other departments for guest needs.

• Handle guest complaints and provide quick solutions.

• Manage billing, cash, and payment transactions.

• Maintain cleanliness and professional appearance at the front desk.