Job Responsibilities

Role Overview:

The Student Advisor is responsible for contacting prospective students, collecting the required documents to initiate their applications, guiding them through the full application-to-enrolment cycle, and maintaining strong conversion performance. As the role involves daily communication with UK-based students, the advisor must have a strong ability to understand and engage with British accents. Success in this position requires proactive communication, high attention to detail, and effective coordination with university partners, the Application Team, the Conversion Team, and the UK in-house team to ensure smooth progression and successful student outcomes.

Key Responsibilities:

Student Communication & Engagement

• Make daily outbound calls to prospective students who already interested to study with us.
• Explain programmes, requirements, opportunities and guide them through next steps.
• Collect required documents to initiate the application process
• Maintain strong call-to-conversion performance through effective communication.
• Update CRM systems with correct and timely information at every stage.

Assessment Preparation & Enrolment Support

• Prepare students for university interviews and internal English tests communication.
• Maintain strong communication while preparing students to make sure zero drop out.
• Schedule and book interviews, tests, and other necessary appointments for students, providing timely reminders and support.
• Provide pending documents to university to release offer upon students interview clearance.
• Coordinate with the London team for quick resolutions, escalations, and university updates.
• Build trust and rapport, serving as the student’s main point of contact throughout their journey.