Job Responsibilities

• Greet and welcome guests warmly, ensuring a high level of customer service at all times.
• Manage front desk daily operations including check-ins, check-outs, reservations, and guest queries.
• Maintain a smooth communication flow between guests and all hotel departments.
• Ensure the lobby and reception area are always clean, organized, and presentable.
• Handle guest complaints or special requests professionally and efficiently.
• Coordinate with housekeeping, maintenance, and restaurant teams for guest needs and special arrangements.
• Manage booking systems and keep accurate records of occupancy and reservations.
• Monitor and control cash, billing, and invoicing operations at the front desk.
• Prepare daily, weekly, and monthly reports for hotel management.
• Ensure all security procedures are followed properly at the reception area.
• Implement and maintain hotel policies and procedures to enhance the guest experience.
• Perform any other tasks or duties as assigned by the management to support hotel operations.