Job Responsibilities
- Handle customer inquiries via phone, WhatsApp, email, or chat.
- Provide accurate information about company products/services.
- Resolve customer complaints and issues in a professional manner.
- Follow up with customers to ensure satisfaction.
- Maintain records of customer interactions and feedback.
- Work efficiently under pressure, especially during busy hours.
- Coordinate with internal teams for issue resolution.
Requirements
- Good communication skills Bangla & basic English preferred.
- Ability to work in flexible shifts/timing.
- Patient, polite, and customer-focused attitude.
- Able to handle work pressure and multitasking.
- Basic computer skills MS Word, Excel, email, messaging apps.
- Previous experience in customer support will be an advantage but not mandatory.
Education
Minimum HSC / Bachelor’s degree
Experience
1 year in customer support preferred
Other Details
Working Time: Flexible Timing
About the Company
- Company Name: bookyup.com
- Company Profile:
- We are one of the most user friendly online food ordering and booking platform in UK. We work as a technology partner, connecting food makers to food lovers. We work closely with top class restaurant to enable our mission of making life easier by connecting people to food. Starting our journey back in 2016, we slowly and steadily have succeeded in counting a mark in the mind and heart of our customers by gifting them the service they deserve. Initially we started our business by partnering with two restaurants but with your constant support & love, we now have 100 restaurants as our business partner. Â Use of innovative technology and exceptional customer focused attitude has enable us to expand BookYup far and wide, with each passing day.
