Job Responsibilities
● Previous e-commerce customer experience with a USA/UK/Europe based company
● Fluent English written and spoken with a British or US Accent
● Confident handling difficult customers and complaints.
● Strong problem-solving and communication skills.
● Fast learner, adaptable, and not afraid to ask questions.
● Reliable, organised, and committed to full-time UK working hours
Requirements
● Handle customer queries across Shopify, Amazon, eBay, TikTok Shop, email, live chat, and phone.
● Manage returns, refunds, exchanges, and order updates in line with company policies.
● Address negative feedback and resolve issues in a calm and professional manner.
● Communicate effectively with the wider team and escalate where needed.
● Follow company procedures and meet key performance metrics response time, satisfaction, resolution rates, etc..
● Maintain a positive, customer-first attitude, even in difficult situations.
Education
Bachelor’s degree
Experience
Minimum 3–4 years of experience .
Other Details
Competitive with performance bonus
About the Company
- Company Name: Carbon Accents
- Company Profile:
- Hangar, Rush Green Airfield, London Road, Hitchin, SG4 7PQ
