Job Responsibilities

• Oversee the overall operations of the hotel, including front office, housekeeping, food & beverage, and guest services.

• Develop and implement business strategies to maximize revenue, occupancy rates, and profitability.

• Monitor financial performance, prepare budgets, and control operating costs.

• Recruit, train, supervise, and motivate staff to deliver high-quality services.

• Ensure compliance with health, safety, and regulatory standards.

• Maintain strong relationships with guests to ensure satisfaction and resolve complaints.

• Collaborate with marketing and sales teams to promote the hotel and increase bookings.

• Regularly review service standards and implement improvements for guest satisfaction.

• Report directly to ownership/board on performance and growth opportunities.