Job Responsibilities
- Provide technical support to clients and internal users
- Troubleshoot hardware, software, and network issues
- Maintain and monitor systems and IT infrastructure
- Ensure timely resolution of support tickets
- Assist in system upgrades, installations, and configurations
Requirements
- Minimum 2–3 years of experience in a similar support/IT role
- Strong knowledge of networking, hardware, and software troubleshooting
- Experience in handling user support, system issues, and maintenance
- Good communication and interpersonal skills
- Ability to work under pressure and meet deadlines
Education
- Bachelor of Science BSc in Computer Science & Engineering
- Bachelor’s degree in CSE / ECE / IT or related discipline or equivalent practical experience from any reputed University.
Experience
-
- At least 2 years
- The applicants should have experience in the following business area ISP,Customer Support
Other Details
- Smart Salary Package
- Provident Fund
- Festival Bonus
- Standard Leave Policy
About the Company
- Company Name: Real Net Broadband & Solution
- Company Profile:
- RealNet Broadband & Solution is one of the best Divisional ISP in Sylhet leading with their dedicated service. We always believe to good customer service is building good relationships with customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more. We never Compromise with our quality & Service.
