Job Responsibilities
- Handle incoming calls and keep records of every conversation
- Segregate user requests and forward them to the concerned departments
- Interact with office visitors and ensure they feel welcomed
- Reach out to users sequentially as per company policy for customer feedback
- Use Microsoft Office to create and generate reports for higher management
- Follow up on user requests forwarded to the concerned departments and report to management
Requirements
- Strong communication skills in customer service phone and verbal
- Basic understanding of internet, email, and Google Drive G-Drive
- Hands-on experience with Microsoft Office MS Word, MS Excel, MS PowerPoint
- Hardworking and willing to work extended hours when required
Education
Minimum Bachelor’s degree in any discipline
Experience
- 1–2 years of experience in a similar role preferred
- Fresh candidates with strong skills are also encouraged to apply
Other Details
- Salary: Smart Salary Package
- Benefits: Provident Fund, Festival Bonus
- Standard Leave Policy
- Job Location: Sylhet
About the Company
- Company Name: Real Net Broadband & Solution
- Company Profile:
- RealNet Broadband & Solution is one of the best Divisional ISP in Sylhet leading with their dedicated service. We always believe to good customer service is building good relationships with customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more. We never Compromise with our quality & Service.
