Job Responsibilities
- Respond to customers' inquiries on our Facebook, Webchat, Hotline, email, and social media platforms on a regular basis.
- Quick response to customer inquiries and requests.
- Communicate with customers in an informative manner, in keeping with the brand's voice and tone.
- Respond to customer inquiries on our Facebook and social media platforms on a regular basis in English.
- Keep records of all conversations in the database in a comprehensive way.
- Prepare & submit a daily report in English on incoming and outgoing calls.
- Other works from Manager or HR
- Day and Night Shift Flexibility
Requirements
Strong communication skills in English and Bangla
Confident, presentable, and customer-friendly personality
Comfortable speaking in front of a camera for social media content
Basic knowledge of travel or student consultancy is a plus
Good computer and social media handling skills
Education
Bachelor’s degree preferred but not mandatory if experienced
Experience
Minimum 1–2 years of experience in student counseling, travel consultancy, or a related field is preferred
Other Details
- Benefits: 2 Festival Bonus
- Standard Leave Policy
- Lunch : Fully Subsidize
About the Company
- Company Name: Global Immigration Park
- Company Profile:
- Sylhet-3100, Bangladesh
