Job Responsibilities
- Provide call support to customers and respond to inquiries professionally
- Handle customer complaints and provide appropriate solutions
- Maintain clear and accurate records of customer interactions
- Assist customers via phone, email, or messaging platforms
- Coordinate with internal teams to resolve issues efficiently
- Perform basic computer-related tasks data entry, documentation, reporting
- Ensure high levels of customer satisfaction
Requirements
- Good communication skills Bangla required, English preferred
- Basic knowledge of computer operations
- Must be familiar with:
- Microsoft Word
- Microsoft Excel
- Ability to handle customer queries calmly and professionally
- Strong problem-solving mindset
- Ability to work in a team
Education
Minimum HSC / Bachelor’s running or completed
Experience
- 1 yearFreshers are encouraged to apply
- Previous experience in customer support/call center is a plus
About the Company
- Company Name: SYLHET-NET BROADBAND
- Company Profile:
- N/A
