Job Responsibilities

• Welcome customers, visitors, and clients in a professional manner
• Handle incoming phone calls and direct them to the appropriate departments
• Maintain visitor records and front desk registers
• Respond to customer inquiries and provide basic company information
• Manage appointments, meetings, and schedules
• Coordinate with sales and service departments when needed
• Receive and distribute documents, parcels, and courier services
• Maintain the cleanliness and organization of the reception area
• Assist in administrative and office support tasks
• Handle customer complaints politely and escalate issues when necessary
• Support management with daily office operations
• Prepare reports and maintain office records if required