Job Responsibilities
- Create and manage room reservations using the resort's reservation system.
- Welcome guests and perform check-in and check-out procedures.
- Process payments for rooms, dining, and other resort services.
- Respond to guest inquiries, requests, and complaints promptly and professionally.
- Coordinate with housekeeping, maintenance, security, and other departments to ensure guest satisfaction.
- Maintain accurate records of reservations, guest requests, and incidents.
- Follow resort policies and cash-handling procedures.
- Provide information about resort facilities, services, and local attractions.
- Ensure the reception area remains organized and professional at all times.
Requirements
- Strong verbal and written communication skills in Bangla and English.
- Proficiency in Microsoft Office Word, Excel, Email and basic computer operations.
- Professional appearance and positive attitude.
- Excellent customer service and interpersonal skills.
- Ability to handle guest complaints and resolve issues professionally.
- Strong organizational and multitasking abilities.
- Ability to work flexible shifts, including weekends and public holidays.
- Honest, responsible, and capable of handling cash transactions accurately.
- Knowledge of hotel/resort reservation software will be considered an advantage.
Education
- Minimum HSC/Graduate in any discipline.
Experience
- Previous experience in a hotel, resort, guest house, or customer service role will be preferred.
About the Company
- Company Name: A Local Resort
- Company Profile:
- N/A
