Job Responsibilities

1. Counseling:
➤ Provide professional counselling to prospective students regarding academic programs, career opportunities, and institutional offerings.
➤ Guide students in choosing suitable courses based on their interests, aptitude, and goals.
➤ Maintain comprehensive knowledge of all courses, admission criteria, and related academic policies.
➤ Achieve monthly and quarterly admission and revenue targets as set by the management.
➤ Convert enquiries into confirmed admissions through proactive follow-ups, counselling, and relationship building.
➤ Participate in marketing events, education fairs, seminars, and outreach campaigns to enhance student enrolment.
➤ Accurately maintain and update lead data, enquiries, and conversion records in the CRM system.

2. Discipline & Compliance:
➤ Maintain punctuality, professionalism, and regular attendance in accordance with designated office hours.
➤ Strictly adhere to the organization’s policies, code of conduct, and operational procedures.
➤ Ensure work transparency by keeping management informed of daily counselling activities, student feedback, and lead progress.
➤ Maintain integrity in all communications, avoiding any form of misrepresentation or unauthorized commitments to students.
➤ Uphold confidentiality of student records, financial information, and institutional data.
➤ Report any policy violations, unethical practices, or irregularities immediately to the reporting manager.
➤ Contribute to a disciplined and positive workplace culture by setting a professional example.

3. Team Collaboration & Reporting:
➤ Coordinate with academic, marketing, and operations teams for a seamless student experience.
➤ Prepare and submit daily, weekly, and monthly reports on counselling performance and target achievement.
➤ Participate in team meetings, staff training, and performance evaluations to ensure continuous improvement.