Job Responsibilities
- Welcome and communicate with students and clients professionally.
- Handle inquiries regarding immigration, student consultancy, visa services, and related services.
- Respond to customer queries through phone, WhatsApp, social media, and face-to-face communication.
- Understand clients’ requirements and provide appropriate initial information.
- Follow up with prospective clients and maintain regular communication.
- Maintain customer records, follow-up schedules, and service updates.
- Coordinate with counselors, visa processing, and other internal teams.
- Handle customer complaints and service-related issues professionally.
- Build and maintain positive relationships with existing and potential clients.
- Support the team in converting inquiries into consultations and service opportunities.
- Prepare basic reports and update customer information when required.
- Maintain professional communication and service standards at all times.
Requirements
- Excellent English communication skills.
- Strong communication and interpersonal skills.
- Smart, presentable, polite, and confident personality.
- Good customer-handling and problem-solving abilities.
- Basic to good knowledge of MS Office and computer applications.
- Good follow-up and organizational skills.
- Ability to work under pressure and handle multiple clients.
- Positive attitude, patience, and professional behavior.
- Ability to work effectively as part of a team.
Education
Minimum Bachelor’s degree in any relevant discipline.
Experience
1–2 years of experience in customer relations, customer service, consultancy, front desk, sales, or a similar role is preferred.
About the Company
- Company Name: ISC- Immigration & Student Consultancy
- Company Profile:
- N/A.
