Job Responsibilities
Key Responsibilities:
- Assist the management in managing daily operations of the academy.
- Coordinate with instructors, administrative staff, students, and guardians.
- Monitor daily attendance, class schedules, student activities, and staff performance.
- Ensure classrooms and academy facilities are properly maintained.
- Support student admission, registration, counseling, and customer service activities.
- Handle student and guardian queries professionally and ensure timely solutions.
- Coordinate class schedules, make-up classes, mock tests, workshops, and academic events.
- Prepare daily, weekly, and monthly operational reports for management.
- Maintain necessary records, documents, registers, and administrative files.
- Support fee collection, payment records, receipts, and basic financial documentation.
- Assist in staff coordination, task allocation, and follow-up.
- Monitor compliance with academy policies, procedures, and workplace discipline.
- Coordinate with the Marketing & Development team for campaigns, events, and promotional activities.
- Identify operational issues and report them to management with practical solutions.
- Maintain professional communication through official phone numbers and communication channels.
- Represent YES ACADEMY professionally when dealing with students, parents, visitors, and external partners.
- Perform other responsibilities assigned by the management.
Requirements
Requirements:
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Strong English and Bangla communication skills.
- Ability to lead, motivate, coordinate, and monitor team members effectively.
- Strong organizational and time-management skills.
- Excellent problem-solving and decision-making abilities.
- Ability to manage multiple tasks and work effectively under pressure.
- Good knowledge of MS Office, Google Workspace, and basic computer applications.
- Strong administrative and operational management skills.
- Professional attitude, punctuality, discipline, and accountability.
- Ability to communicate professionally with students, parents, staff, and management.
- Proactive, responsible, and result-oriented mindset.
- Ability to take initiative and work independently when required.
- Strong follow-up skills and attention to detail.
- Ability to maintain confidentiality and follow organizational policies and procedures.
Education
Educational Qualifications:
- Bachelor’s degree or Master’s degree in Business Administration, Management, English, Education, or any relevant field.
- Candidates from other academic backgrounds may also apply based on relevant skills and experience.
- Candidates who have completed O Level and A Level with relevant professional experience may also be considered.
- Equivalent academic qualifications with strong professional experience may also be considered.
Experience
Experience:
- Minimum 2-3 years of relevant experience in administration, education, customer service, operations, or a similar role is preferred.
- Experience in an IELTS/PTE/English language institute, coaching center, education consultancy, or training organization will be an advantage.
- Strong leadership and team management skills, with the ability to guide, motivate, coordinate, and monitor team members effectively.
- Proven ability to take responsibility, manage daily operations, and ensure tasks are completed on time.
- Candidates with strong leadership, communication, and organizational skills are encouraged to apply.
Other Details
Compensation & Benefits:
- Competitive Salary based on qualifications, experience, and performance.
- Performance-Based Incentives & Bonuses for achieving individual and organizational targets.
- Annual Salary Review based on performance and contribution.
- Festival Bonuses as per company policy.
- Career Growth Opportunities with a clear path toward higher management positions.
- Leadership & Professional Development through internal training, workshops, and learning opportunities.
- Performance Recognition & Rewards for outstanding contribution and achievement.
- Supportive & Professional Work Environment with a collaborative and growth-oriented team.
- Employee Development Opportunities to build skills in management, leadership, communication, and education-sector operations.
- Long-Term Career Opportunity within YES ACADEMY and YES Group of Businesses for high-performing team members.
- Other employee benefits and facilities as per company policy.
About the Company
- Company Name: YES ACADEMY
- Company Profile:
- YES ACADEMY is a leading English Language & Academic Learning Institute under YES Group of Businesses. We provide quality IELTS, PTE, TOEFL and academic coaching with expert trainers, modern facilities, and a student-focused learning environment. Your trusted partner for achieving academic and international success.
