Job Responsibilities

• Manage tourist visa applications from client onboarding to file submission.
• Prepare, review, and finalize complete visa application files according to embassy/VFS requirements.
• Check application forms, passports, financial documents, employment documents, travel history, accommodation, flight reservations, insurance, and other supporting documents.
• Prepare and review cover letters, explanation letters, travel itineraries, document checklists, and supporting statements.
• Identify missing, inconsistent, or potentially problematic information before submission.
• Ensure every file meets the required quality and documentation standards.
• Maintain accurate records of applications, appointments, biometrics, submissions, and decisions.
• Monitor application deadlines and ensure files are processed on time.
• Coordinate with clients and internal teams for document collection and corrections.
• Keep updated with changes in visa documentation and application procedures.
• Lead, supervise, and manage the visa processing team.
• Allocate applications and daily tasks among team members.
• Monitor individual and team productivity, deadlines, and file quality.
• Review team members' completed files before final submission.
• Identify errors and provide corrective guidance and feedback.
• Conduct regular team briefings and communicate updated visa requirements.
• Train new employees on visa processing, documentation, file preparation, and company procedures.
• Develop and maintain SOPs, checklists, workflows, and quality-control procedures.
• Track team performance and prepare regular reports for management.
• Resolve operational issues and coordinate between processing, sales, customer service, and management teams.
• Maintain discipline, accountability, confidentiality, and professional standards within the team.
• Motivate team members and help improve overall processing efficiency.