Customer Support cum Receptionist
Job Responsibilities
- Welcome and assist customers and visitors in a professional manner.
- Handle customer inquiries through phone, WhatsApp, social media, and in-person communication.
- Provide customers with basic information about the company’s travel-related services.
- Receive and respond to customer queries and follow up when required.
- Maintain customer records and update necessary information.
- Handle reception and day-to-day customer support activities.
- Assist the team with basic office and administrative tasks.
- Coordinate with other team members to ensure smooth customer service.
Requirements
- Good communication and customer-handling skills.
- Must have basic computer skills.
- Knowledge of graphic design will be an added advantage.
- Basic knowledge of MS Word, Excel, email, and internet browsing.
- Polite, presentable, responsible, and customer-friendly attitude.
- Ability to work as part of a team.
Education
Minimum HSC; Bachelor’s degree will be preferred.
Experience
- 1 year of experience in a travel agency is preferred.
- Freshers are also encouraged to apply.
Other Details
- Salary: Negotiable based on experience and skills.
- Other benefits will be provided according to company policy.
About the Company
- Company Name: Al-Marwa International
- Company Profile:
- Al-Marwa International provide top-rated Hajj and Umrah travel services and offer comprehensive solutions including visa processing, flight bookings, and hotel arrangements. We are specialize in these, ensuring a smooth and devout experience.
