Job Responsibilities
- Coordinate and manage the complete Hajj & Umrah journey for clients from booking to completion.
- Communicate with clients regarding packages, travel schedules, required documents, and other pilgrimage-related information.
- Handle client inquiries through phone calls, WhatsApp, social media, and in-person communication.
- Collect and verify necessary documents, including passports, photographs, visa documents, and other required paperwork.
- Coordinate Umrah/Hajj visa processing and ensure documents are submitted accurately and on time.
- Coordinate flight bookings, hotel reservations, transportation, and other travel arrangements.
- Prepare and communicate detailed travel itineraries to clients.
- Coordinate with hotels, airlines, transport providers, Saudi-based partners, and other vendors.
- Ensure clients receive accurate information regarding hotel locations, transportation, Ziyarah, and travel schedules.
- Provide pre-departure guidance and necessary instructions to pilgrims.
- Maintain regular communication with pilgrims and provide support during their journey when required.
- Handle client concerns, changes, delays, or emergencies professionally and promptly.
- Maintain accurate records of client information, bookings, payments, and travel documents.
- Follow up with clients before and after their pilgrimage journey.
- Ensure all services and activities comply with relevant Saudi Arabian and travel regulations.
- Support the team in promoting Hajj & Umrah packages and maintaining strong client relationships.
Requirements
- Strong knowledge of Hajj & Umrah procedures, travel arrangements, and pilgrimage services.
- Excellent communication and customer-handling skills.
- Strong organizational and multitasking abilities.
- Ability to manage multiple clients and travel arrangements simultaneously.
- Good knowledge of visa processing, flight booking, hotel booking, and transportation arrangements.
- Proficiency in MS Office, Google Workspace, and travel booking-related software.
- Ability to work under pressure and handle unexpected situations professionally.
- Strong problem-solving and decision-making skills.
- Customer-focused attitude with professional and ethical behavior.
- Willingness to communicate with clients outside regular working hours when necessary during active pilgrim trips.
Education
Bachelor’s degree in Travel & Tourism, Business Administration, Hospitality Management, or a related field.
Experience
- Minimum 2 years of experience in the travel and tourism industry.
- Experience in Hajj & Umrah services, visa processing, tour operations, or pilgrimage management will be highly preferred.
Other Details
Salary: Fixed Salary + Performance Bonus
About the Company
- Company Name: Al-Tawheed Global
- Company Profile:
- Al-Tawheed Global Your Trusted Partner for VIP Hajj & Umrah. We provide complete pilgrimage solutions — Visa, Flights, Luxury Transport, Ziyarah & 5* Hotels near Haramain — for a smooth, comfortable & spiritually rewarding journey.
