Job Responsibilities

• Manage Hajj & Umrah clients throughout the complete journey, from initial enquiry and booking to return and post-trip follow-up.

• Understand customers’ needs, travel preferences, group size, and budget to recommend suitable Hajj & Umrah packages.

• Handle customer enquiries through phone, WhatsApp, Facebook, social media, email, and in-person consultations.

• Promote Hajj & Umrah packages and identify opportunities to increase sales through flights, hotels, transportation, and other approved travel services.

• Prepare quotations, package details, booking confirmations, invoices, and travel itineraries for clients.

• Collect, check, and maintain accurate customer documentation, including passports, photographs, visa documents, and other required paperwork.

• Coordinate Hajj and Umrah visa applications and ensure all documents are complete and submitted within the required timeframe.

• Arrange flights, hotels, airport transfers, intercity transportation, Ziyarah, and other services included in clients’ packages.

• Coordinate with airlines, hotels, transport companies, Saudi-based partners, and other suppliers to ensure services are delivered as booked.

• Provide pilgrims with clear information about accommodation, flight schedules, transportation, Ziyarah, meeting points, and important travel requirements.

• Conduct pre-departure briefings and provide practical guidance to pilgrims before travel.

• Maintain regular communication with pilgrims during their journey and assist with booking changes, delays, service issues, and emergencies when required.

• Maintain accurate records of customer information, bookings, payments, visa status, travel documents, and supplier arrangements.

• Follow up with customers before and after their journey to ensure satisfaction and develop long-term client relationships.

• Support Hajj & Umrah marketing campaigns, local promotional activities, customer engagement, and lead-generation initiatives in the Sylhet market.

• Build strong relationships with customers, community contacts, and business partners to generate referrals and repeat bookings.

• Ensure all bookings, documentation, and travel arrangements comply with applicable Saudi Arabian requirements and company procedures.

• Perform other Hajj & Umrah-related duties assigned by management..