Job Responsibilities
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Welcome guests warmly and provide professional customer service.
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Handle guest check-in, check-out, and room reservations.
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Respond to guest inquiries, phone calls, and booking requests.
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Maintain guest records and update reservation information.
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Coordinate with housekeeping and other departments to ensure smooth hotel operations.
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Handle guest complaints professionally and provide appropriate solutions.
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Manage front desk documentation and daily reports.
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Ensure a clean, organized, and professional reception area.
Requirements
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Good communication and interpersonal skills.
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Professional attitude and presentable personality.
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Basic computer skills and knowledge of MS Office.
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Ability to handle guests politely and work under pressure.
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Flexibility to work in shifts, including weekends and holidays.
Education
Minimum HSC; a Bachelor’s degree will be preferred.
Experience
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Previous experience in hotel reception, front desk operations, or customer service will be preferred.
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Freshers with good communication skills may also apply.
About the Company
- Company Name: A Renowned Hotel
- Company Profile:
- N/A
