Job Responsibilities
Serve as the frontline technical contact for clients encountering hardware or software
issues.
Diagnose, troubleshoot, and resolve client software queries efficiently.
Guide customers through installation, setup, and routine platform maintenance.
Escalate complex technical bugs or structural issues to the development team with clear
documentation.
Maintain comprehensive logs of customer issues, steps taken, and successful
resolutions.
Collaborate closely with the Support Manager to improve service delivery and product
documentation.
Requirements
Strong foundational knowledge of software operations, computer networks, and
operating systems.
Excellent verbal and written communication skills to convey technical solutions clearly to
non-technical users.
Analytical thinking with a proactive approach to problem-solving.
Prior experience in IT support, technical service desks, or SaaS product support is
highly preferred.
Ability to work effectively under pressure and manage multiple client tickets
simultaneously.
Education
Diploma in Computer Technology / Computer Science or an equivalent technical
certification.
Experience
Competitive salary package based on skill set and experience.
Clear career pathing within a growing IT organization.
Other Details
Training Period: 1 Month December 1, 2026 – December 31, 2026
Probationary Period: 3 Months after Final Joining
About the Company
- Company Name: IT Lab Solutions Limited
- Company Profile:
- IT LAB SOLUTIONS LTD is a leading and one of the dynamic IT Company in Bangladesh. We are working since 2011.
