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Job Responsibilities

● Manage large amounts of incoming calls.
● Generate sales leads.
● Identify and assess customers’ needs to achieve satisfaction.
● Build sustainable relationships and trust with customer accounts through open and interactive communication.
● Provide accurate, valid, and complete information by using the right methods/tools.
● Meet personal/customer service team sales targets and call handling quotas.
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
● Keep records of customer interactions, process customer accounts, and file documents.
● Follow communication procedures, guidelines, and policies.
● Take the extra mile to engage customers.
● Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
● Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.


- Office Hours - 10.00AM to 7.00PM
3.00PM - 12.00AM
● Writing and basic computer skills to qualify for the position.
● Willingness to be accountable.
● Ability to read between the lines.
● Enthusiasm and passion for completing the assigned task.
● Sense of openness toward feedback for self-improvement.
● Must have a leadership mindset.
● Freshers are highly encouraged to apply.


Minimum HSC


ISP call center experience rewarded with a higher salary.

Other Details

Freshers are highly encouraged to apply.

About the Company

  • Company Name: SyncIT Bangladesh
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