Job Responsibilities
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Provide professional and timely customer support through phone, email, and chat.
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Manage and guide support team members when required.
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Prepare daily, weekly, and monthly reports.
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Maintain accurate records of customer interactions and follow-ups.
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Collaborate with other departments to resolve customer issues efficiently.
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Ensure high customer satisfaction and represent the company with professionalism.
Requirements
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IELTS score 6.5 or 7 must.
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Excellent English speaking and writing skills.
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Strong IT skills MS Office, CRM tools, digital communication platforms.
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Experience in team management or coordination preferred.
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Strong analytical and reporting skills.
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Ability to work in flexible timing or rotational shifts.
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Problem-solving mindset and positive attitude.
Education
O Level / A Level / Bachelor Degree in any discipline.
Experience
1 Year.
About the Company
- Company Name: Darwin Cambridge Limited
- Company Profile:
- Sylhet
