Job Responsibilities

• Respond to customer inquiries politely and clearly phone, messenger, or in-person.

• Provide accurate information regarding internet packages, services, and offers.

• Identify customer problems and solve them efficiently or forward them to the technical/support team when required.

• Maintain customer information, call logs, and service records properly.

• Ensure customer satisfaction through follow-ups when needed.

• Support daily office activities and coordinate with other departments.