Job Responsibilities
-
Provide software and technical support to clients via phone, email, and on-site
-
Diagnose, troubleshoot, and resolve software-related issues efficiently
-
Assist clients with software installation, configuration, and basic training
-
Maintain support logs and documentation of reported issues and solutions
-
Escalate complex technical problems to the development or senior technical team
-
Ensure timely follow-up and high levels of customer satisfaction
Requirements
-
Basic to intermediate knowledge of software applications and IT systems
-
Strong communication skills in Bangla and English
-
Customer-focused mindset with problem-solving ability
-
Willingness to learn new technologies and software products
-
Ability to work independently and collaboratively in a team
Education
Honours degree or Diploma in Computer Science, IT, Software Engineering, or a relevant discipline
Experience
1–2 years of experience in software support, IT support, or a related field is preferred
About the Company
- Company Name: C & E IT Solution
- Company Profile:
- IT & Software Firm
