Job Responsibilities

Key Responsibilities

• Conduct tele-consultations with U.S.-based patients to assess medical conditions and determine eligibility for insurance-related medical certifications.

• Support and complete medical certification processes in coordination with insurance providers and internal administrative teams.

• Review, prepare, and maintain accurate medical documentation in accordance with U.S. healthcare standards and organizational policies.

• Communicate effectively with patients, insurance representatives, and internal stakeholders in both verbal and written English.

• Assist with administrative duties related to patient intake, medical records, authorizations, and follow-ups.

• Ensure compliance with HIPAA, data privacy regulations, and company policies.

• Manage multiple cases efficiently while maintaining high standards of accuracy and quality.

• Collaborate with multidisciplinary teams to ensure timely case resolution and optimal patient experience.

• Participate in training, quality assurance activities, and process improvement initiatives.

• Work on-site as required and adhere to assigned schedules and operational guidelines.