Job Responsibilities

- Managing email of prospective clients, sending relevant information, uploading applications & completion and completing internal documentation process

- Respond to existing consumer inquiries by email and phone.

- Advise clients on preparing their documents, collecting documents from the clients and forwarding them to the concerned department.

- Act as point of contact for complaints and escalate issues as appropriate.

- Maintaining positive communication to retain clients.

- Updating credit control information and due clearance.

- Collaborate with internal teams like senior management to address client’s needs.