● Manage large amounts of incoming calls. ● Generate sales leads. ● Identify and assess customers’ needs to achieve satisfaction. ● Build sustainable relationships and trust with customer accounts through open and interactive communication. ● Provide accurate, valid, and complete information by using the right methods/tools. ● Meet personal/customer service team sales targets and call handling quotas. ● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. ● Keep records of customer interactions, process customer accounts, and file documents. ● Follow communication procedures, guidelines, and policies. ● Take the extra mile to engage customers. ● Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades. ● Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
● Writing and basic computer skills to qualify for the position. ● Willingness to be accountable. ● Ability to read between the lines. ● Enthusiasm and passion for completing the assigned task. ● Sense of openness toward feedback for self-improvement. ● Must have a leadership mindset. ● Freshers are highly encouraged to apply.