Job Responsibilities
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Handle airline ticket reservations using Galileo and Sabre
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Issue, reissue, cancel, and refund air tickets accurately
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Manage domestic and international flight bookings
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Coordinate with airlines and suppliers for fares, availability, and schedules
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Respond to customer inquiries regarding flights, fares, and travel options
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Maintain accurate reservation records and passenger details
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Ensure timely follow-up and excellent customer service
Requirements
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Proficiency in Galileo and Sabre GDS systems
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Strong knowledge of fare rules, ticketing, and airline policies
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Ability to handle reissue, refund, and void processes
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Strong communication and customer handling skills
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Ability to work under pressure and meet deadlines
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Attention to detail and accuracy
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Basic computer skills MS Office, email communication
Education
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Minimum Bachelor’s degree in any discipline
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Diploma or certification in Travel & Tourism will be an added advantage
Experience
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Minimum 1–2 years of experience as a Reservation Officer in a travel agency
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Practical experience working with Galileo and Sabre is mandatory
About the Company
- Company Name: City Holidays
- Company Profile:
- Sylhet
